Customer Testimonials
Chad was an excellent salesman. He wasn't pushy, and went out of his way to get me a Camry in the color I wanted. I would highly recommend him!
I have been buying cars from Palmiero Toyota for 40+ years and would not go anywhere else. Excellent cars at a fair price purchased from friendly, helpful, honest people. Who could ask for anything more? Thanks for all your help, Chad!
Chad is a great person to buy a vehicle from !! he was professional and courteous and that made for a enjoyable purchase. Also the entire staff is so kind , we were first greeted by a wonder smile as soon as we entered the dealership! Chad walked us through the entire process of buying a vehicle over the phone , because we are from Niagara Falls New York. The detail team gets a A+ for the shine and detailing of our new 4 runner. And another A+ for the young man, who was wearing the dinosaur Halloween ,costume the day we were there ... Read More DealerRater - Oct 31, 2026
We just purchased our 4th vehicle from Palmiero’s! Chad is wonderful to work with, very knowledgeable & helpful all along the way! No bad experiences with Palmiero’s or any of their staff from sales to service! Always happy working with them and highly recommend Palmiero’s and Chad Adams!
Very bad service
Chad is awesome to deal with. He listened to all my wants and needs and made it reality. I also deal with him at work since Palmiero works hand in hand with the local hospital.
This business is one of yhe few businesses that still care about its customers. They will take care of you as their own I couldn't recommend them more.
What an amazing first time experience we had purchasing my vehicle from this terrific dealership. Lance was so attentive & guided me through the process every step of the way. Super friendly too. Shaun & Vinnie were so very helpful & knowledgeable & Tanara was just the sweetest. My hubby & I were out in less than 2 hours & on our way. I highly recommend this wonderful dealership. You will not be disappointed.
The folks at Palmiero Toyota were always helpful, efficient and pleasant to work with, thus taking away the stress of buying a vehicle.
I’ve purchased 6 cars from Palmiero . All have been excellent. Sales and service is second to none. I appreciate their honesty, integrity, and assistance every time I deal with them. Sales staff have always been straightforward and honest with me and have accurately answered all of my questions.
I love my TOYOTA and equally love Palmiero Toyota!! A proud Toyota customer with Palmiero for over 40 years. Every aspect of Palmiero Toyota is appreciated, and I believe it's because of their attention to the fine details and professionalism. Customer Service, Maintenance - everyone works as a TEAM. Special KUDOS to Chad Adams, who knows what I like in a vehicle; Vinnie, who got me through the tutorial with ease and made sure I understood all the gadgets and buttons, Tanara at Reception; Shaun for having everything ready with the paperwork, the Service Department, as I will continue to ... Read More DealerRater - Sep 23, 2026
Great dealership with friendly staff, excellent customer service, and a smooth, hassle-free buying experience from start to finish.
Highly recommend this dealership. They go above and beyond to make the customer happy and worry free.
Friendly , awesome , quick. This is the 3rd Highlander I’ve bought from here and I’ll definitely go back and buy again.
Jeffrey took great care of us. We had a problem with our Lexus. They got us in same day and we were on our way in 30 minutes. I really appreciate Jeffrey and the service team!
See Chad in sales for a great deal on a new Toyota!
Outstanding. Highly recommend you work with this dealership for your automotive purchase and service needs! Can’t say enough about how well they treat their customers. From the very first inquiry about a Tacoma I saw online, to completing the purchase and the follow up support and customer service I received, it’s been some of the best experiences I’ve ever had. Special shoutout to my sales rep Ryan for taking genuine care in delivering on our personal experience.
I have been here for 3.5 hours for my keep. I needed a state inspection and oil change. At 3 hours I was told the 845AM slot is a drop off slot. Something I would of not picked due to I have to wait. Oh and the only work that needed don't besides the oil change is wipers that are going to cost me $50. BEWARE OF ONLINE!
Scheduling was pretty easy, service was completed in a timely manner. The waiting area is comfortable with free drinks 👍
Jim Britton at this dealership is incredible me and my wife traded in our kia carnival at a diffrent toyota dealership for a toyota grand highlander hybrid and we came to realize is was just to small for our family. We love toyotas now and will never buy anything I started calling diffrent toyota dealerships looking for a sienna I called palermo toyota and jim answered in sales.
JIM IS GREAT. He found me and my family a toyota comming in stock in a few weeks gave me a good number on my trade in.
Jim is great and knows ... Read More Google - Apr 18, 2026
Recently I had a major malfunction with my personal Toyota in which the incident happened infront of a local garage. The garage did a diagnostic test where they communicated that it was the ECM computer system as all the codes were appearing. From that garage I had my car towed to Palmiero Toyota. From day 1 at Palmiero they checked it in, sent images and communicated their plan was the appointment was made. Jeffrey Moser Jr. was listed as the technician who handled the documents and reports on my car while in their care- I sincerely appreciated the diligence and consistent ... Read More Google - Mar 14, 2026
This is my family's 7th Toyota we have purchased from Palmeiro & my 4th I personally I bought from Lance. Why? Because I trust him & I trust them. He has always been completely honest with his opinions and I find his help priceless. I won't go anywhere else & I recommend them to all my friends
We have been customers for more than 20 years and have never had any problems. Lance is very good to deal with, always friendly and willing to get the information you need. Toyota is great and so is Palmiero Toyota.
thanks for the quality service and sale time. it was very fast and saved us both time.
Enjoyed working with Lance. The whole process was easy, efficient and absolutely no pressure during the experience. Highly recommend this dealership to anyone who is looking for a vehicle. First time I bought a vehicle and didn’t have a sick feeling after the purchase. They don’t play games with back and forth nonsense. This is the dealership to buy from.
April in the service department is wonderful. The service manager Jeff is also great. I was frustrated with a service outcome and Jeff came and spoke to me in a polite and respectful way, heard my concerns, and went out of his way to take care of me. I've always liked doing business with them but because of that interaction I'll go nowhere else.
Lance is the Best sales person we have ever worked with. We will not buy another vehicle from anyone else. The Service Dept is very good as well. We live in Pittsburgh and make the 2 hour trip to bring our vehicles to them 5 stars across the board
Good……
Steve, in Parts, is always great on the phone and even better in person. Service: Josh, as always is kind;; perfect; and highly skilled. Mary, fairly new, is very impressive and will end up being one of the best. Blake, one month in, was very sweet and professional, which is a reflection of how well Palmiero appears to treats their employees. Do not have a Google account, so offering my thoughts, here 🤍
So pleased with Kim and her service Crew. The GM - Brian runs such a good operation. Was a customer (bought my first 3 Toyotas with Palmieros) in the past before moving out of the area. I’m back as a customer now! What a quality operation, so friendly and professional. If I could, I would rate them 10 out of 10. The family culture and solid values have never changed since I bought my first truck from them 30 years ago! One of the best customer experiences I’ve had for a long time! Thank you!
Lance has made the buying experience an enjoyable and easy. The engagement before, during and after the sale is what separates them from the others. The service department is extremely helpful and for us worth the 45 minute drive. If your the car buying experiences in the past have not been to your standard, look no further and contact Lance.
Outstanding service toytoa service center. Second to none. Great employees that care about service issues.
Work on my 2010 was greatly appreciated and the work done by Jeff Mosher was excellent, price was in the really good range also
Recall maintenance
I live in California and inherited a Toyota RAV 4 from my deceased parents and came here to get service. I had such a WONDERFUL experience here. Customer service was awesome!! 🤗
Dan was great! He is honest and deals with integrity. Those are not attributes that I assign to very many people let alone car salesman. I would highly recommend working with him.
I tried to schedule an inspection for my 2011 Rav4. The first question was what is my birthday. Why do they need my birthday to inspect my car? After that it was what is my email. Why do they need my email to inspect my car? After that it was what is my Vin number?. I don't have my vin number in me. Like who does? So I tried to tell her my vin number. She told me to slow down. This was after she started the conversation on Speaker phone with 2 guys in the background hooting and hollering. I ... Read More Google - May 7, 2025
Three times I have purchased tires. All three times one loses air within days. Parts dept said someone didn't install it correctly. This last time just like the previous time they tell me a nail is in the tire. I pay to fix it and a day later I have to add air again. Last time they said the brakes needed repairs. I paid for repairs and the brake light came on the next day. Now after servicing I'm told my brakes need repaired again. This is ridiculous. I've had this truck 15 yrs. Only had issues since ... Read More Google - Feb 10, 2025
I got called in for a “free” recall. I lost 2 hours of my time waiting for my car. It’s not truly free if my time isn’t comped.
I'm am really disappointed with that the tech didn't take the time to clean off my rim before and after mounting the tire from all the grim, forgot to to put valve stem cap on two of the tires, used old dirty bags to put wey tires back into my car and have a stain on back seat. I just purchased my Rave 4 a week ago. Not impressed.
Purchased a used truck that was actively leaking fuel from the gas tank when I purchased it. The service department never fully resolved the issue. I took it back for inspection less than a year later and they said it needed another 5k worth of work.
Horrible, called for service left voicemail return phone call never came for over a week. Contacted through online also nothing followed up on from them. We love our Toyota but their service department is lacking. We have no went to a private person to get service done instead.
Let me start by saying, I am not to bad mouth local business.. ever.. I used to be a big believer in their service department. Things have since really gone downhill recently. A year ago, I purchased new tires from Palmiero that were recommended for my vehicle per the service dept/ Toyota. $1,100 to be exact for 4 new tires. What a learning experience this has been for me. Not once during the process of getting the new tires from them was I offered to get the vehicle aligned or checked. They are normally pushing to upsell everything else. Well here we ... Read More Google - Jul 31, 2024
Everyone was very nice except a lady named Allison. She was very arrogant, very rude. We drove 6 hours to buy a car and this lady was very nasty to me and my family. I wouldn’t recommend going here because of this lady! We were mistreated for no reason. We were kind and friendly walking in there. She was the only one who didn’t greet us from the moment we walked in. Dan was excellent with the entire process unfortunately that was ruined by Allison who supposedly is a manager. Management needs to address her actions.
If I could rate this place less than 1 star I would. Service department is extremely rude. Argues over every point. Gaslights when you bring up what was said earlier. Avoid at all costs.
Probably the worst experience I’ve ever had at a car dealership in my 67 years. I bought a new Toyota Sequoia and when I picked it up I was told that supply chain issues was the cause of not receiving the second key fob that one normally gets. I was told that once they become available they would send me one. That was fine with us but as time went on we never heard from anyone so I called the dealer and was told to bring the car in and that would program a new key fob for it. I ... Read More Google - Feb 24, 2024
Second attempt at paint repair under warranty
I favored this dealership over others because of Chad Adam’s in sales. In 2018, I decided to purchase a brand new Tundra. We met Chad for the first time, and he made the usually stressful process easier with his low pressure, patience, and sincerity. In February, 2024, when I was ready to purchase my next Tunda, I called and asked for Chad. Truck #2 is in the driveway!
Palmiero Toyota had helped me buy 3 cars in 5 years. the sales, service and finance team will do their best to give you the best purchasing experience possible. I would recommend if you are looking for a Toyota you come in and let our sales team give you a quote! I’ve never been disappointed with any of the Toyota’s purchase at Palmiero!
I have been buying my cars from Palmeiro for nearly 20 years. I trust them.
Easy to work with, a good listener to get what I wanted, a nice person and company. Would tell wnyone yo go with you all for a car.
Chad is AMAZING! I would recommend him and Palmiero Toyota to anyone for their car needs
Buying a car from Palmiero Toyota has that small town feel, they treat you like family. Chad was great, he really made the whole car bying process quite easy. I love my RAV4.
It is always a pleasant experience at Palmiero with their customer focused approach to sales. Chad makes car purchasing enjoyable with little to no stress while finding you the perfect car for your lifestyle and budget!
Top notch!! Employees go above and beyond for their customers!!! Highly recommend!!! Chad was great!
Best car buying experience I’ve ever had. Professional and knowledgeable, Work with our budget
Been in the market for about 3 weeks amd no local dealer to me was any help at all and ran into some shady salesmen and very arrogant so I remembered back in 2011 or 2012 I had bought a scion B from these folks and had an amazing experience so once again I reached out and got connected with the salesman Chad adams. I’m not the easiest guy to deal with when it comes to buying something because I’m very indecisive, so I had Chad give me four quotes on four different vehicles, new and preowned. He didn’t make ... Read More DealerRater - Dec 22, 2023
Service is not what it used to be. Kimberley did a great job checking me in, listening to my problem with the cars battery. Then got a call from Matt. No patience, could tell he was hurrying me through, all he wanted to do was sell me Toyotas $400 battery, did not want to hear my input on maybe trying to diagnose the problem with the remote starter, which BTW they installed but would not stand behind . Wouldnt even discuss it.
I have never ever dealt with a dealer who took so much pride in misleading brand new customers buying brand new vehicles off their lot. Lured me in with a military discount and another discount and when it was time to sign the papers they did not honor my discounts because I used my own financing. So now ya know how Palmeiro Toyota of Meadville PA treats veterans for starters. I have had this brand Venza car 10 months and took it for a state inspection yesterday, guess what, my brand new car failed to pass a PA state inspection. Magically ... Read More Google - Sep 20, 2023
I would give zero stars if I could. We have been customers for years but will never buy a vehicle from them again and absolutely hate dealing with the service department. We were lied to and taken advantage of by the sales staff when we bought out handicapped daughter a mobility van and we have had one issue after another when we get the van serviced. Every time we get an excuse about why something went wrong and later we get a call from the service manager apologizing and promising it won’t happen again. Well most three months later ... Read More Google - Jul 27, 2023
Scheduled an oil change with online scheduling system. Called the morning of my appointment to confirm the time and was told those times are not set in stone and that it tends to overbook. Never had a problem doing this in the past. I do not believe either excuse. Drove down from McKean for nothing. Thanks Palmiero. Will not be using your dealership again.
I purchased 2 new Toyotas last year in Pittsburgh because no one at palmiero would return phone calls. So I thought maybe just go there for state inspection. Then I get the most unfriendly, miserable person possible for a service advisor. So maybe just buy parts there. While in the waiting room, I found that I could get my parts much cheaper online from a dealer in Rochester. So, I'm no longer a customer. Oh, and here's what a used oil filter is supposed to look like and what it looks after palmiero had supposedly changed it
It’s a 2-3 week wait to get you in for service. Then they don’t have parts so they reschedule and another 2 weeks of waiting to reschedule. This is my first Toyota vehicle. Other dealerships can get you in within 2 days.
I bought my new Tacoma and brought it in for service..oil change and tire rotation. They rotated the tires but did not balance them...I called and asked them to remedy the situation and they said they would charge me because they dont balance the tires.... even sams club balances tires when they rotate Very disappointed new customer. I thought they were better than this.
After the last time, I dropped them to a one star! I had just picked it up, from getting inspection, oil change, checking system, etc, when the hood over the engine was really bouncing, so I pulled over and checked, they had not shut it completely, it could have popped completely open, go into windshield, causing me to wreck, possible hitting someone else! This is a major safety issue! I contacted the dealership and reported it! They also sent me a 1 question survey, they said someone would follow up with me, I'm stilling waiting! Here it is several months ... Read More Google - Sep 25, 2022
Palmiero has always provided top notch service in the past for myself and my family however after yesterday’s occurrence I don’t believe I will be back.
I took my car for an inspection, oil change, and tire rotation. I knew already for it to pass inspection I would need rear break pads. Usually my father would change the break pads as he has been a mechanic for 40+ years however he recently injured his shoulder and is still recovering from an illness. I scheduled this appointment about 6 weeks ago and I asked it to be made a “waiting appointment “ ... Read More Google - Aug 27, 2022
Chad was very easy to work with and is very knowledgeable. He made the entire process of buying a new car and trading in an old one easy to understand and smooth. He answered all questions without hesitation and was available in multiple methods of communications, through phone calls or texts. I would highly recommend working with Chad!
My hybrid car was driving rough and gas mileage was way off…. Got zero help and was told 25 mpg was fine fir a 10 yr old hybrid… it went from 502 miles per tank to 346 …. That’s not ok
The receptionist was rude and hung up on me. I was told different information than what is on my summary/invoice paper of what needed done. Will not return to this dealership. I will drive to hermitage like in the past.
Bought a truck from them I’m December drove fine on the way home as soon as I go to start the truck the next morning starter is already slipping and idled rough then in the summer time when I used the ac it screeches tried to talk to the dealer to get the issues fixed they said they would call me back tried to reach out mutiple times no answer and never called me back love the truck and nice people but horrible customer service
I had recommended Dan Marvin to someone who was looking for a new vehicle. Dan responded to my email in a timely manner. No, I did not purchase a vehicle when I contacted Dan, but he did sell me my sixth Toyota in April 2021.
After coming up from Erie twice, having been told I could order truck. Ordered what I wanted, put 1000 down, only to get phone call on return trip home, that I could only order truck with certain option packages. So now my good deal turned out terrible. Peach street store in Erie also gives higher trade ins. 1500.00.
Everything was great!! Almost all the paperwork was done ahead Professional and courteous. Would buy here again.
Criminals, I have full package electrical coverage and I’m being charged 1500 dollars for a corroded wire. If you feel like being lied too and wasting money this is the dealership to go too.
My family and I have tried several times to gain a better experience from Palmiero but have not been so lucky. We bought two cars from Palmiero a couple years ago which was a good experience, and have had them serviced since. EVERY single time we have our vehicles serviced there is an issue on their part. Specifically with Matt, he is not professional, arrogant and rude. The issues range from getting text messages instead of calls from the service department, receiving a call about $50 windshield wipers needed in order to pass inspection, parts replaced for inspection that were unnecessary, ... Read More Google - Dec 30, 2020
Buy American.....
Displeased , hour and a half for inspection , come on !!!! . 75.00 $ for a oil change . Asked for a car wash coupon and was told No !!!
I have been around the "car" business my whole life and this has been the easiest dealership to work with since I was 19yrs old. From our amazing salesman Chad Adams to the finance department, we couldn't have had a better experience. Great hometown feel, friendly smiles, and working with local banks makes this a must stop and shop dealership if you are looking for a vehicle.
We always have a positive experience when dealing with Palmiero Toyota, whether it’s to trade cars or have routine maintenance performed. Their customer service is exceptional.
The dealership is very friendly and non pushy. They were helpful to explain questions we had. They also sought out and obtained the exact vehicle we wanted. This is my forth purchase from this dealership and I have always been satisfied.
Lance is great to work with. He knew what we wanted as our lease was getting close to the end and called us with a vechicle and payment option for the model we wanted. All we did was go pick out the trim model. Lance as well as the Palmerio team are very integral when dealing with their customers. So far we have had the best experience when dealing with the service department. They accommodate around your schedule on another level.
I chose Palmiero due to price, quality and friendly service of associates. Have also had a good experience in the past with the service department.
I've dealt with Lance on my 2016 4-runner , I told him what model I wanted and the time frame I was up against , it all came together and the deal was right .
Terrible customer service and rude, arrogant salespeople! I called in to get the pay off amount on the loan for a car that I purchased there. I had done this successfully two times previously. The person I spoke with refused to give me this information. I don’t understand why this person couldn’t simply give me this information like I had other people do two times before. I asked to speak with a manager, he told me he was the manager, and then was very arrogant and rude to me and laughed at me when I asked why he ... Read More Google - Aug 9, 2019
The place where you are always welcome. The staff is knowledgeable, courteous and friendly. They are very willing to deal on vehicles. They are very community minded.
This is the second new vehicle we have purchased in the last three years and both times the experience was great until we go to the office that provides the finial paperwork. Both times the person starts rattling off on the extended warrantee as if we have already asked for it and it is part of the deal. We had to stop him from proceeding because we did not want it, we didn't want it before we walked in the door. We decided that we wanted to finance thru Toyota since we had used them before and was very ... Read More DealerRater - Jun 24, 2019
There really was no other choice for me.... I knew I wanted to purchase my next car from Palmiero and they did not disappoint.
Lance was great to work with... and really went out of his way to help me out.
My car was totaled from a deer accident about 5 days before I was leaving to go out of town for 11 days. (My insurance rental car would also be expired when I returned.) I called the dealership and explained the situation. He assured me there would be no problems, he would make sure I had transportation when I returned until ... Read More DealerRater - Jun 19, 2019
After buying a new Toyota in 2014, Going back to Palmiero for a TEacoma was a no brainer. Lance Holabaugh is so easy to deal with and has the answers or gets the answers to make the buying process very easy. ALL experiences with the service department have been spot on.